sue smith is a butterball turkey talk line expert and she joins us now. i would imagine this is an extremely busy time for you. how many calls have you fielded so far today? >> today itself is about over, gosh, thousands of calls just today. tomorrow on thanksgiving day we'll take over 10,000 calls. that's just through the talk line itself. >> what is the most common question? >> most common question year after year is how to thaw your turkey. if it's not in your refrigerator today, don't panic. you still have time. a golden rule is thaw your turkey in a cold water, breastside down, and you have time to do it today, put it in the refrigerator tonight and it will be fine for tomorrow. >> david, don't panic because your turkey is still in the freezer. >> i still have to bathe it. that could be a problem. >> what's your second most popular question or misconception about turkey cooking? >> another popular question, we'll get this tomorrow, is how do you prevent getting a dry turkey? we recommend a shallow open pan, about two-thirds of the way through you're